FAQs
Baked products
Are all your products 100% plant-based?
Yes! We don't use any animal-derived ingredients: no dairy, no eggs, and no honey.
Where can I find allergy information?
You'll find the full ingredient list and allergen info on each product page. If you have any allergies, please take a moment to check it carefully before ordering.
What ingredients do you use?
Every ingredient we use is listed right there on the product page. Feel free to take a look!
Do your products contain artificial colors or preservatives?
Never! All our colors come straight from natural ingredients, and we don't use any preservatives. For products that do have color, it's always from naturally derived sources. No artificial dyes, ever.
How should I store the products after I receive them?
Storage time and method vary by product, so please check the product page and the care card included with your order for the best way to keep things fresh.
Are the items frozen, or freshly baked?
To give you the freshest cookies possible, we start from scratch. Mixing the dough and baking fresh every Monday.
Do you offer gluten-free options?
Our cloud cookies rely on gluten for their texture, so we don't offer a gluten-free version of those. But our granola rounds are gluten-free! Just keep in mind they're made in a facility that also handles regular wheat flour, so if you have a severe gluten allergy, please take that into consideration.
Order
Is there a minimum order amount?
There's no minimum order amount, and local delivery is always free. For shipped orders, we offer free shipping on orders of $50 or more.
How far in advance do I need to place an order?
For bulk orders, event cupcakes, or custom orders, please reach out at least 2 weeks in advance.
Can I place a bulk order for parties or events?
Of course! Availability depends on the quantity and timing you need, so just drop us an email at hello@moonabakery.com and we'll figure it out together.
Can I change or cancel an order after placing it?
Everything is made to order, so we can't offer refunds, exchanges, or cancellations after the deadline. We take orders through Sunday 11:59 PM ET and ship/deliver on Tuesday. To cancel, just email us by 11:59 PM ET on Sunday. Zelle/Venmo payments must be received by then, or the order is cancelled automatically.
Shipping/delivery
What areas do you deliver to?
We offer local delivery to parts of Bergen County and Hudson County. You can check if your address is covered by entering your zip code at checkout.
How much is shipping? Is there a free shipping threshold?
Orders of $50 or more ship for free. For orders under $50, a small shipping fee will be added.
How long does delivery take?
Orders usually arrive within 1 to 2 business days after they ship out.
What happens if my order arrives damaged?
If there's an issue with the product itself (not due to storage), please email us with photos within 3 days of delivery and we'll take care of it.
Is local pickup available?
When we're at a pop-up, we take pre-orders for pickup. Follow us on Instagram (@moona_bakery_) to catch the latest pop-up news!
Payment/Refund
What payment methods do you accept?
We accept credit cards, Apple Pay, Zelle, and Venmo.
What's your refund policy?
Everything is made to order, so we can't offer refunds, exchanges, or cancellations after the deadline. We take orders through Sunday 11:59 PM ET and ship/deliver on Tuesday. To cancel, just email us by 11:59 PM ET on Sunday. Zelle/Venmo payments must be received by then, or the order is cancelled automatically.
What should I do if there's an issue with my order?
Please email us as soon as possible and we'll help you out.